Latest 9L0-010 Exam Questions:
QUESTION 3
You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads B. Discussions C. User’s manual D. Apple support articles
Answer: D
QUESTION 4
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?
A. Views B. Basics C. Take Apart D. Troubleshooting
Answer: C
QUESTION 6
Which TWO details are derived from entering an Apple product’s serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO
A. Mac OS version B. Warranty status C. AppleCare name D. Installed memory E. Number of USB ports
Answer: BC
QUESTION 7
A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?
A. Downloads B. Discussions C. Specifications D. Technician Guide
Answer: C
Apple – Certification Programs
You can apply for a Tech ID by following the instructions at certifications.apple.
Apple Certifications: Getting Certified–CA/LA/US
26 Mar 2012 – Anyone may register for the Apple exams, as follows: TO REGISTER FOR APPLE SERVICE CERTIFICATION EXAMS in the United States, …
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